Terms and Conditions - Terrapin's Trove

Effective Date: August 16, 2026

Welcome to Terrapin’s Trove (“we,” “our,” or “us”). By accessing or using terrapinstrove.com (the “Website”), you agree to these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Website.

1. Use of Website

You must be at least 18 years old or have the consent of a parent or guardian to use this Website.
You agree not to use the Website for any unlawful or prohibited activities.
We reserve the right to refuse service, cancel orders, or restrict access to the Website where permitted by law.

2. Account Registration

You do not need to create an account to make a purchase through the Website.
If you voluntarily create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring under your account.
Account functionality is not an intended feature of the Website. To the extent any account is created, whether through misuse, a platform bug, or otherwise, this section governs that account and your responsibilities regarding it.
Please notify us if you believe your account has been compromised.

3. Product Information

We strive to ensure that product descriptions, pricing, photographs, and inventory information are accurate.
Because many of our products are handmade, individual products may contain minor variations in appearance, color, inclusions, patterns, or other characteristics. Such variations are not necessarily defects.
Actual product colors and appearance may vary depending on your display settings and device.
We reserve the right to correct inaccuracies, update information, modify product listings, or cancel orders affected by pricing, inventory, or typographical errors.

4. Purchases and Payments

All prices are listed in United States Dollars (USD) and are subject to change without notice.
Payments are securely processed through trusted third-party payment providers, including PayPal and any additional payment methods made available during checkout.
We do not store your complete payment card information on our servers.
By placing an order, you agree to provide accurate billing and shipping information.
Orders are subject to acceptance and product availability.
If an order contains a pricing, inventory, or other material error, we may cancel the affected order or item and provide a refund of amounts paid for the cancelled portion of the order.

5. Product Availability

Some products may be offered in limited quantities.
We reserve the right to discontinue products, limit quantities purchased, or modify product offerings without prior notice.
If we are unable to fulfill an order because a product is unavailable, we may cancel the affected order or item and issue a refund for amounts paid for the cancelled portion.

6. Shipping and Returns

Shipping, processing times, delivery estimates, and other shipping terms are described in our Shipping Policy.
Returns, refunds, and exchanges for physical products are handled in accordance with our Return Policy.
Unless otherwise stated in the Return Policy, customers are responsible for return shipping costs.
Digital products are non-refundable. All purchases of digital products are final, regardless of whether the product has been downloaded.
We are not responsible for shipping delays caused by weather, carrier delays, natural disasters, government actions, or other circumstances beyond our reasonable control.

7. Intellectual Property

All original content on this Website, including product descriptions, photographs, graphics, logos, website design, written materials, digital products, and other materials, is the property of Terrapin’s Trove unless otherwise noted.
This content is protected by applicable copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, publish, resell, or commercially exploit our original content or digital products without prior written permission, except as expressly permitted by law.

8. User Conduct

You agree not to:

Use the Website for unlawful purposes.
Attempt unauthorized access to Website systems or another user’s account.
Upload malware, malicious code, or harmful software.
Interfere with the operation or security of the Website.
Violate the intellectual property rights of Terrapin’s Trove or others.
Reproduce, redistribute, or commercially exploit digital products purchased from the Website without permission.

We reserve the right to restrict access to the Website or take other appropriate action against users who violate these Terms, where permitted by law.

9. Privacy

Your use of this Website is also governed by our Privacy Policy and Cookie Policy.

10. Third-Party Services and Links

Our Website utilizes third-party services, including payment processors, analytics providers, security services, shipping providers, and embedded media platforms.
These third parties operate under their own privacy policies and terms of service.
Our Website may contain links to third-party websites. We are not responsible for the content, security, availability, or privacy practices of external websites.
Your use of third-party services and websites is subject to the applicable terms and policies of those third parties.

11. Disclaimer of Warranties

The Website and its contents are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms excludes or limits any warranty or consumer right that cannot lawfully be excluded or limited under applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, Terrapin’s Trove shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Website or products purchased through it.
To the fullest extent permitted by law, our total liability for any claim arising from a purchase shall not exceed the amount paid for the specific product giving rise to the claim.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

13. Changes to These Terms

We reserve the right to update these Terms from time to time.
Changes become effective when posted to this page unless otherwise stated.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, except to the extent that applicable law requires otherwise.
Nothing in these Terms is intended to deprive consumers of rights or protections provided by the mandatory laws of their state or other applicable jurisdiction.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through our Contact page.

Terrapin’s Trove
Website: https://terrapinstrove.com