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Effective Date: August 16, 2026
Welcome to Terrapin’s Trove (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, retain, and disclose information when you visit or use terrapinstrove.com (the “Website”) or purchase products from us.
Terrapin’s Trove is a small, independently operated business that creates and sells tabletop gaming products, including handmade dice and digital tabletop roleplaying game (“TTRPG”) adventures.
We collect information that you voluntarily provide to us, information generated when you use the Website, and information necessary to process and fulfill orders.
When you place an order through the Website, WooCommerce collects and stores information necessary to process and fulfill the order. This may include:
We do not require customers to create an account to place an order. We do not currently offer customer accounts as part of normal checkout. If account functionality becomes available, is inadvertently enabled, or is otherwise accessed on the Website, information associated with that account will be collected and used consistent with this Privacy Policy.
We do not collect telephone numbers through our checkout.
Payments are processed through PayPal using the WooCommerce PayPal Payments integration. We do not store credit card numbers, debit card numbers, or other payment credentials on our Website.
WooCommerce does retain information about the payment associated with an order, such as the payment method, transaction or payment ID, and order total. Information necessary to process a payment is transmitted to PayPal in accordance with PayPal’s privacy practices.
If you contact us through a form on the Website, we may collect the information you submit, such as your name, email address, and the contents of your message.
Contact-form submissions are stored by the Website and may also be included in email notifications sent to us. Website email is sent using Namecheap Private Email through our SMTP configuration.
We use Google Analytics to understand how visitors use the Website and to help us improve it. Google Analytics is connected to the Website through Google Site Kit and the Google Analytics for WooCommerce integration.
Depending on how you use the Website, analytics services may collect information such as:
We use Google Analytics solely to analyze Website traffic, understand how our products and Website are used, and improve the Website. We do not use Google Analytics for advertising, remarketing, or targeted advertising, and we do not use Google Ads or Google Signals.
We do not intentionally send personally identifiable information to Google Analytics.
We use Cloudflare Turnstile to help protect forms and checkout from spam, bots, and other automated abuse. Cloudflare may process technical information associated with requests to the Website for security and verification purposes.
Like most websites, our Website and its hosting and security services may process technical information associated with visitors’ requests, such as IP addresses, browser information, device information, requested pages, and information about the date and time of requests. This information may be used for website operation, security, troubleshooting, and abuse prevention.
We use information we collect for purposes including:
We do not sell your personal information.
We may disclose information to third parties when reasonably necessary to operate the Website, process transactions, provide products and services, maintain security, or comply with legal obligations.
These third parties may include:
When we ship physical products, we manually use the shipping information you provide to address your package and ship it through the United States Postal Service (USPS). We do not currently transmit customer shipping information directly from WooCommerce to USPS.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, safety, or the security of the Website.
Some products sold through the Website are downloadable digital TTRPG adventures in PDF format and may include additional content in the form of images all packaged in a ZIP file.
When you purchase a digital product, WooCommerce retains information about your order and your entitlement to the purchased product. We retain this information so that you can access products you have purchased and receive updates or revised versions of those products when we make them available.
Because of this, digital-product order information may be retained for an extended period rather than being automatically deleted after a short period of time.
The Website uses cookies and similar technologies that are necessary for the Website to function, process orders, maintain shopping-cart functionality, provide security, and support analytics.
Google Analytics may use cookies and similar technologies to distinguish users and sessions and to collect information about how the Website is used. Our Website does not currently respond to ‘Do Not Track’ browser signals.
Some cookies may be placed or accessed by third-party services that we use to provide Website functionality, security, payment processing, or analytics.
You can control or restrict cookies through your web browser. Disabling certain cookies may affect the functionality of the Website, including the ability to place orders or use certain features.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order information may be retained for as long as necessary to fulfill orders, provide customer service, maintain access to purchased digital products and updates, and maintain accounting, tax, legal, and business records.
Contact-form and Website email logs are currently retained for approximately 90 days. These logs may contain information included in messages or Website notifications.
Website backups may contain copies of information stored on the Website and may be retained according to our backup and disaster-recovery practices.
We may retain certain information for longer periods when necessary to comply with legal obligations, resolve disputes, enforce agreements, protect our rights, or maintain legitimate business records.
We take reasonable measures to protect information stored on our Website against unauthorized access, alteration, disclosure, or destruction.
Payment credentials such as credit card numbers are not stored on our Website. Payments are processed by PayPal.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by the Website.
You may contact us to request information about personal information we maintain about you or to request that inaccurate information be corrected.
You may also request deletion of personal information where appropriate. We may need to retain certain information when necessary to fulfill an order, maintain access to purchased digital products, comply with legal or tax obligations, resolve disputes, prevent fraud or abuse, or maintain legitimate business records.
To make a privacy-related request, please contact us using the contact information provided on the Website.
We do not knowingly collect personal information from children under 13 years of age.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
The Website may contain links to or integrations with third-party websites and services. Third-party services, including PayPal, Google, Cloudflare, Namecheap, and other services described in this Privacy Policy, have their own privacy practices and policies.
We are not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review the privacy policies of third-party services before providing them with personal information.
We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, services, or applicable legal requirements.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy and post the revised policy on the Website.
If you have questions about this Privacy Policy or how your information is handled, you may contact us through the contact information or contact form provided on terrapinstrove.com.
