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Shipping Policy

Effective Date: August 16, 2026

Thank you for shopping with Terrapin’s Trove. This Shipping Policy outlines the terms regarding the shipment of orders placed through terrapinstrove.com (the “Website”).

1. Shipping Availability

  • We currently ship only within the United States.
  • Please contact us if you are outside of the United States and would like to order. International orders are handled on a case-by-case basis.
  • For international orders, the customer is responsible for any additional costs beyond standard U.S. shipping rates, including but not limited to customs duties, import taxes, and international shipping fees.
  • Orders are processed and shipped on business days (Monday–Friday, excluding holidays).

2. Shipping Costs

  • Orders under $100 will have a flat $7 shipping fee.
  • Orders $100 and over will have free shipping.
  • We reserve the right to modify our shipping policy, including introducing shipping fees, at any time. Any changes will be reflected in this policy.

3. Shipping Methods and Carriers

  • Orders may be shipped using USPS, UPS, FedEx, or other shipping providers at our discretion.
  • The shipping carrier and method will be determined based on the size, weight, and destination of the package.

4. Order Processing and Delivery Times

  • Orders are typically processed within 3 business days.
  • Estimated delivery times vary based on the shipping destination and carrier but generally range from 3-14 business days.
  • Delays may occur due to high order volumes, weather conditions, or other unforeseen circumstances.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
  • Tracking availability may vary depending on the shipping carrier used.

6. Address Accuracy and Undeliverable Packages

  • Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned to us due to an incorrect address, reshipping may be subject to additional fees.

7. Lost or Stolen Packages

  • Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages.
  • If your package is missing, please contact the shipping carrier directly to file a claim.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Terrapin’s Trove
Email: [email protected]
Website: terrapinstrove.com